Frequently Asked Questions
Explore our FAQ section for insights into our motor repair, maintenance, and sales services. Get concise answers to common queries, empowering you to make informed decisions confidently.
Quotations are valid for 30 days from the date of issue unless otherwise specified.
Cash on Delivery (COD) is accepted, and EFT payments are preferred. Cheques are not accepted unless prior arrangements have been made.
Yes, deposits are required for certain products or projects, as indicated in the quotation, to secure importation.
Payment terms for account holders are strictly 30 days Nett. A 2.5% discount is not allowed unless authorized in writing.
Yes, late payments from account holders 30 days + will be subjected to 6% interest on the full amount outstanding.
No, Gauteng Armature Winders does not provide refunds.
No, installation and commissioning are excluded unless specifically addressed in the quotation with a clear scope of works.
Delivery lead times vary between products and are dependent on the workload at the time of the quotation, as indicated in the quotation.
Goods not collected after 6 months will be sold to defray costs.
Orders are considered firm and irrevocable. Requests for cancellation will be subject to a standard cancellation fee.
All services are guaranteed for a minimum period of 6 months on repairs and 1 year on new apparatus, effective from the date of invoice.
Documentation, including Failure Reports, Quotations, Invoices, and Price Lists, is intended for the recipient only. The confidentiality of these documents is important and should not be shared without permission.